Effective Date: 05/15/2025

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1. Acceptance of Terms

These Terms and Conditions ("Agreement") govern your use of the website operated by OptimalCare Alliance (“Company,” “we,” “us,” or “our”), located at www.optimalcarealliance.com (the “Site”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Site immediately.

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We reserve the right to modify, update, or amend these Terms at any time. Changes become effective upon posting, and continued use of the Site constitutes acceptance of the revised Terms.

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2. Purpose of the Site

The Site functions as a patient inquiry and marketing platform that connects individuals seeking physical therapy, chiropractic care, and acupuncture with licensed healthcare providers (“Providers”). We facilitate patient inquiries and increase marketing visibility but do not provide medical services, patient referrals, or guarantees of patient engagement outcomes.

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The content on the Site is for informational purposes only and should not be interpreted as medical advice. Users should always consult a licensed healthcare professional for medical concerns.

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3. Eligibility

To use the Site, you must:

• Be at least 18 years old.

• Have the legal authority to enter into a binding contract.

• Use the Site only in jurisdictions where our services are legally permitted.

• If using the Site on behalf of an entity, you warrant that you have the authority to bind that entity to this Agreement.

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4. User Accounts and Security

Some features require account registration. By creating an account, you agree to:

• Provide accurate and current information.

• Maintain the confidentiality of your login credentials.

• Notify us immediately of unauthorized account access.

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We are not responsible for unauthorized access resulting from failure to secure your credentials.

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5. Acceptable Use Policy

You agree to use the Site only for lawful purposes. You may not:

• Violate federal, state, or local laws (including California regulations).

• Infringe on intellectual property rights.

• Submit false, misleading, or fraudulent information.

• Upload defamatory, obscene, or unlawful content.

• Attempt to disrupt, disable, or damage the Site.

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We reserve the right to suspend or terminate accounts found in violation of these Terms.

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6. Patient Inquiry Access and Payments

6.1 Service Model

Our platform allows Providers to access real-time patient inquiries based on specialty and location. Inquiry access is offered on a first-come, first-served basis and is subject to availability.

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6.2 Payment Terms

• Pricing: Fees for patient inquiries are displayed before purchase.

• Non-Refundable Policy: All payments are final unless otherwise stated in a written policy.

• Payment Processing: Transactions are handled by third-party payment processors, and you agree to abide by their terms.

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6.3 No Guarantee of Patient Engagement

We do not guarantee that patient inquiries will lead to appointments, conversions, or successful outcomes. The effectiveness of inquiries depends solely on the Provider’s follow-up actions and engagement strategies.

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7. Geographic Availability

Currently, OptimalCare Alliance serves Orange County, California. Expansion to additional areas, such as Los Angeles and San Diego, may occur in the future. Updates will be provided as we grow.

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8. Privacy and Data Protection

Your use of the Site is subject to our [Privacy Policy], which outlines how we collect, use, and protect your data. By using the Site, you consent to our data handling practices.

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If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect.

• Request deletion of personal information (subject to exceptions).

• Opt-out of data sharing for specific uses.

• Non-discrimination for exercising these rights.

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To exercise your CCPA rights, contact us at admin@optimalcareleads.com.

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9. Intellectual Property Rights

All original content on the Site, including text, graphics, logos, and software, is owned by or licensed to OptimalCare Alliance and is protected under intellectual property laws.

• Some images, design elements, and software may be sourced from licensed third-party providers.

• We do not claim ownership over third-party content but use it in compliance with applicable licenses.

• Unauthorized copying, modification, or distribution of Site content is prohibited.

• Any use of our trademarks, branding, or proprietary content requires written permission.

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10. Disclaimers and Limitations of Liability

10.1 No Warranties

The Site and its services are provided "as is" and "as available", without warranties of any kind. We do not warrant that:

• The Site will be error-free or uninterrupted.

• Patient inquiries will lead to successful patient engagements.

• Any information provided is completely accurate or reliable.

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10.2 Limitation of Liability

To the maximum extent permitted by law:

• OptimalCare Alliance shall not be liable for indirect, incidental, consequential, or punitive damages.

• Our total liability for any claim shall not exceed the total amount paid by you for patient inquiries in the past 12 months.

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11. Indemnification

You agree to defend, indemnify, and hold harmless OptimalCare Alliance, its officers, employees, and affiliates from any claims, damages, or expenses arising from:

• Your use of the Site.

• Your violation of these Terms.

• Any third-party claims related to your use of our services.

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12. Termination of Access

We reserve the right to suspend or terminate your account without notice if you:

• Violate these Terms.

• Engage in fraudulent, unethical, or unlawful conduct.

• ​Misuse the platform, including spamming, harassing users, or attempting to circumvent payment systems.

Upon termination, your access to patient inquiries will be revoked without refund.

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13. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of California, without regard to conflict of law principles.

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Any disputes shall be resolved exclusively in the state or federal courts located in Santa Ana, California. You waive any objections regarding jurisdiction and venue in these courts.

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14. Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in effect.

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15. Entire Agreement

This Agreement constitutes the entire understanding between you and OptimalCare Alliance and supersedes any prior agreements.

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16. Contact Information

For questions or to exercise your CCPA rights, contact us at:

📧 Email: admin@optimalcareleads.com

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