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Privacy Policy

Effective Date: 05/15/2025

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Introduction

This Privacy Policy ("Policy") explains how OptimalCare Alliance ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit or use our website at www.optimalcarealliance.com (the "Site"). We are committed to safeguarding your privacy and handling your personal data responsibly.

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This Policy applies to all users of the Site, including California residents, and complies with the California Consumer Privacy Act (CCPA) and other applicable data protection laws.

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By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Site.

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1. Information We Collect

We collect information in the following ways:

A. Personal Information

  • Identification Details: Name, email address, phone number, mailing address, and login credentials.

  • Transaction Information: Billing details, payment methods, and records of purchased services.

  • Professional Information: For healthcare providers, we may collect business details, credentials, and practice information.

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B. Automatically Collected Information

  • Technical Data: IP address, browser type, device information, and browsing activity on the Site.

  • Cookies & Tracking Technologies: We use cookies to personalize your experience and analyze Site usage. You may adjust your browser settings to disable cookies, but doing so may limit certain features.

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C. Sensitive Information

We do not intentionally collect sensitive personal information (e.g., racial/ethnic origin, religious beliefs, health data) unless required for specific services (e.g., healthcare provider verification). By providing such information, you consent to its use as necessary.

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2. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: Creating and managing accounts, processing transactions, and granting access to patient inquiries.

  • Communication: Sending account updates, transactional emails, and marketing communications (if opted in).

  • Improving User Experience: Analyzing Site usage to enhance performance and customize content.

  • Legal Compliance: Meeting regulatory obligations, responding to legal requests, and preventing fraud.

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3. How We Share Your Information

We may share your information in the following ways:

A. Service Providers

We work with third-party vendors (e.g., payment processors, cloud storage, marketing agencies) to operate our Site. These providers are bound by confidentiality agreements and may not use your data for unauthorized purposes.

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B. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred. You will be notified of any material changes.

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C. Legal Compliance

We may disclose your information when required by law (e.g., court orders, government requests) or to protect our rights and security.

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D. With Your Consent

We will share your information for additional purposes only with your explicit consent.

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4. Your Privacy Rights Under CCPA

If you are a California resident, you have the following rights regarding your personal data:

A. Right to Know

You may request details about:

  • The categories of personal information we collect.

  • The sources from which we collect information.

  • The business purposes for collecting personal data.

  • Third parties with whom we share data.

  • Specific personal data we have about you.

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B. Right to Delete

You can request that we delete your personal information, subject to legal exceptions (e.g., ongoing transactions, regulatory obligations).

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C. Right to Opt-Out of Data Sharing

While we do not sell personal data, we may share information for marketing purposes. You can opt out by contacting us at admin@optimalcareleads.com.

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D. Right to Non-Discrimination

You will not be denied services or charged differently for exercising your CCPA rights.

To exercise your rights, email us at admin@optimalcareleads.com. We will respond within 45 days, as required by law.

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5. Data Security

We implement administrative, technical, and physical safeguards to protect your personal data. However, no system is 100% secure. While we take measures to protect your information, we cannot guarantee absolute security.

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6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill service obligations.

  • Comply with legal requirements.

  • Resolve disputes.

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When no longer needed, data will be securely deleted or anonymized.

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7. Your Choices & Managing Your Information

  • Updating Your Information: You can access and modify your account details by logging into your account.

  • Marketing Preferences: Opt-out of marketing emails by clicking "unsubscribe" or contacting us.

  • Cookie Preferences: Adjust your browser settings to limit or reject cookies, but this may affect Site functionality.

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8. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience, track usage, and personalize content. If Wix provides a cookie consent banner, we will ensure its implementation on the Site.

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9. Children's Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect personal data from minors. If we discover a minor has provided information, we will delete it immediately.

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10. International Users

Our services are intended for U.S.-based users only. If you access the Site from outside the United States, your information will not be collected, stored, or processed.

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11. Policy Updates

We may update this Privacy Policy as needed to reflect legal requirements, industry practices, or company policies. Updates will be posted on this page with a revised Effective Date.

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Please review this Policy periodically. Continued use of our Site signifies acceptance of any updates.

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12. Contact Information

If you have any questions or wish to exercise your CCPA rights, contact us:

📧 Email: admin@optimalcareleads.com
🏢 Business Name: OptimalCare Alliance

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